I missed the shuttle bus to SJC airport from the hotel this morning and moreover the next shuttle was cancelled.Therefore I asked the reception staff to call a TAXI.However, the TAXI did not come over 20min, then I decided to cancel the TAXI and use Uber.
Nice new Toyota and driver picked up me at the front of the hotel within just 1min after I clicked Uber-X request.This is definitely true service solution that customer demand for.
Unfortunately Ubrer has been exposed to much refuge and interference by legacy society in the world today.As you may know, their service in Japan was stopped by MoT even if it is a experimental test.
Of course, there are many things that we have to consider of consumer services such as safety, insurance and so on.However, those should be built on how the service can provide benefit to the stakeholders of societies.
I think that those services must not be refused by reason of the particular party interested.